LEGAL
One address, read by the people who built the app. No ticket numbers and no chatbot in front of it.
Email support@barbellbowl.com. We reply within two working days, usually the same day. There is no phone line and no live chat, because a small team doing both badly is worse than one channel done properly.
Any of these that apply will save a round trip:
You do not need to write a formal bug report. "Squat session from Tuesday shows the wrong weight" is a perfectly good message.
Tell us the exercise and what you expected. If a starting weight is far off, include your setup answers (experience and body weight are enough). If an exercise needs equipment your gym does not have, turn it off in Settings and tell us so we can improve the swaps.
Send the screen and what you expected. Numbers in this app come from engines rather than from a language model, which means a wrong number is a reproducible bug with a cause, not a bad guess. Those get fixed.
Email backup sends a six-digit code to your inbox. If it is not arriving, check spam and any promotions tab, and give it a minute before asking for another. Repeated requests are rate limited, so asking five times in a row makes it slower. If it still does not arrive, write to us with the address and we will look at the delivery log.
Deleting your data or getting a copy is covered on the data deletion page. If the page does not answer your question, email us; we would rather fix the page than answer the same thing twice.
Send them. We will not promise a date and we will tell you honestly whether it is something we intend to build. The app is being built in the open, and a fair amount of what is in it came from somebody writing in to say that a thing did not work the way they train.